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Return Policy


We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it. We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at orders@121personalgifts.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately placed into production.

All returns or exchanges must be made within 30 days of receipt. Personalized items cannot be returned for reasons other than defects in materials or workmanship.

 

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