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Frequently Asked Questions Show All Details


How long will it take to receive my personalized item?

To estimate how long it will take to receive your personalized item, begin by factoring in 2 business days for personalization processing.* While many orders are processed within 24 hours of when we receive them, it is safest to allow for 2 business days of processing, plus the shipping time noted below. For processing, our business days are Monday - Friday.

We are located in Minneapolis, Minnesota. UPS or USPS ground shipping can take up to 6 business days depending on where your shipping address is in relation to us. Use the map below to determine how many days your item will take to ship via ground rate AFTER it is done processing. You can, of course, always opt for next day air or two-day delivery if you need especially fast service. Normal UPS delivery methods do not include Saturday or Sunday deliveries, so keep that in mind when you plan your timing.

*Please note that our canvas products take a minimum of 3 days to process.


Average processing & shipping time from 1-2-1 Personal Gifts to:

Madison, WI:
2 processing days +  1-2 ground shipping days     =    3-4 business days from order date to receipt
Chicago, IL:
2 processing days +  2-3 ground shipping days     =    4-5 business days from order date to receipt
Miami, FL:
2 processing days +  3-4 ground shipping days     =    5-6 business days from order date to receipt
San Diego, CA:
2 processing days +  4-5 ground shipping days     =    6-7 business days from order date to receipt
Honolulu, HI:
2 processing days +  5-6 ground shipping days     =    7-8 business days from order date to receipt

As an example, if you order on a Monday night, please allow up to two full business days to complete the personalization and packaging of your order (through Wednesday night). We would then send your shipment on Thursday, with time in delivery then taking 1-6 business days to arrive to you (earliest delivery on Friday, ranging to the following Thursday-Friday). Saturday and Sunday do not count toward the delivery days estimate. If you have a situation where you need your product by a specific date or for a special occasion/event, please let us know. We can usually accommodate any reasonable request.

How will I know when my order has been shipped?
You will receive notification, via email, that your item has shipped and will include tracking information. If you have trouble collecting that information you can always call one of our customer service reps and they will track it for you. You can reach us at 1-888-203-1045 (Monday - Friday, 9:00 am to 5:00 pm CST).

How can I track my order?
All of our orders are shipped via UPS or USPS, depending on the weight of your order and best method for your shipment. Your shipment notification, that we send to you via email, will provide a link allowing you to track your item through UPS or USPS.

How much will my shipping costs be?
The cost of shipping will vary depending on the size of your order, where you live and the speed of delivery you request. Within your Shopping Cart, you'll be able to get a quote for the specific shipping cost for your order. You simply have to input your state, zip code and the shipping method you desire. You can select one of three shipping methods available. Those are Ground (2-6 days in transit depending on your location), 2-Day (2 business days) or Overnight (next business day by 5:00 pm). Remember, you still need to allow for 1-2 business days to process your order before these delivery times start.

Can you ship my gift or product to another address?
Sure. When you check-out, simply select the “Ship to different address” option in the billing/shipping pages. If your shipment is a gift, you can even choose to include a Gift Card Message with your product (at a small additional cost).

Do you ship to Canada or International addresses?
At this time, we are not able to ship to international shipping addresses or to PO Boxes. If you are located in another country or your billing address is a PO Box, you can still order on our website or through one of our customer service representatives, but the package can only be shipped to a non-PO Box United States shipping address.

Do you offer quantity discounts?
We are able to provide volume discounts in some cases, depending on the nature of the product you’re ordering, the variations you need, and the size of your order. If you want to inquire about a volume discount, please contact us to discuss your order.

Do you offer regular discounts and deals?
Every few weeks, we select a specific product or category in our store to feature. Often times we create a sale around a specific calendar event or holiday, and other times we may highlight some new product we’re introducing.

To take full advantage of these special offers and discount opportunities, visit the store regularly. You can also get direct notice of new opportunities by signing up to receive our e-newsletter. You’ll be among the first to hear of our special deals. We’ll even give you a $5.00 discount code to use on any purchase as a thanks for registering for our e-newsletter. Enroll today right here!

What forms of payment are accepted?
We accept all major forms of credit cards, including VISA, MasterCard, American Express and Discover. You may also use a Debit Card as a form of payment if issued by one of the above providers.

How can I enter my promotion code once I have submitted my order?
It is important to check all information on your online order prior to submitting it, as no changes can be made once your order enters our production environment. You will be prompted to enter any Promotion Code in your Shopping Cart. Only one promotional code is allowed per order. Promotions or discount codes cannot be placed on a pending or prior order.

Can I customize my order with personal artwork, a family emblem or a corporate logo?
Our standard personalization options are all free of charge… always. For any product on which we offer “photo upload” as an option, you can customize a product with your own image or logo at no additional cost. On products that include names or written copy, those are not considered “custom.”

To the extent you want our design team to create a truly custom design or product variation, we may accommodate such custom orders. Due to the personal involvement required to produce a highly customized order, we do charge a fee for such development. That customization fee ranges from $30 to $150, depending on the level of complexity in your request and the personal attention needed to create your custom product. On average, the fee is $50. As part of that fee, we’ll provide you with a full preview of the designed work, so you can approve the custom work before we create and deliver your product(s). For orders with this type of custom creative, please allow 4-6 days to create your products before shipping. To discuss your custom ordering needs, please call us at 1-888-203-1045 (Mon-Friday, 9:00 am to 5:00 pm CST).

What types of digital images or photo files should I use for a photo-upload product?
Our photo-upload products accept the two most common digital photo formats – .jpg and .png. (Your image name or number should end with one of these suffixes.) If the image you wish to upload is not in one of these photo formats, contact our customer service department at 1-888-203-1045 for technical assistance.

Are there size requirements for digital images used in photo-upload products?
Yes. To ensure acceptable product quality, all our photo-upload items enforce a minimum resolution (dots-per-inch) requirement. Images that fail to meet this minimum requirement are prevented from being uploaded.

Please note: Though it is possible to increase an image's resolution artificially to meet the dots-per-inch requirement, doing so does not increase image quality. Images artificially upsized in this way will typically appear very blurry or pixelated when uploaded. Image quality in our photo-upload tool preview will be reflected in the final product.

Does pricing information appear on the packing slip when sending an item as a gift?
Your recipient will receive a packing slip only, showing the items shipping to their location without pricing. Your gift recipient will know that you gave the gift, as your name and your bill-to address will be shown on the packing slip. You can also include a gift note with your shipment, for a small additional fee.

Can I send a Gift Card with my shipment?
Yes. You can choose to add a Gift Card to your order in the process of checking out. The cost is only $2.50 for a Gift Note Card, and you can add it to your order once in your Shopping Cart. You can create a custom message (up to 350 characters). Your message is then printed inside an attractive folded card (with blank envelope) that is shipped along with your product. You can choose from among several custom card designs to match any gift-giving occasion.

Can I get my product gift-wrapped?
At this time, we do not offer gift wrapping as an option for your shipment. However, you can purchase gift wrapping paper that is personalized, on one of several fun designs. Your custom wrapping paper will be shipping in a sturdy mailing tube.

Do you have a catalog that you can send me?
Our online web site is our full catalog. It contains all of the items that we sell with new items added regularly. We do not produce a full printed catalog, but can send a brochure with many of our primary product lines shown. Contact customer service to request a brochure.

I made a mistake on the item I ordered, can I get a replacement?
As your order is placed, it immediately enters into production. It is extremely important that you review your order for correctness prior to submission. Take special care when reviewing your order; check spelling, date and names carefully. We do, however, understand that mistakes happen. In the event you’ve made an error and need a replacement, we would be happy to extend a 15% discount if you need to re-order that item.

Can I return a personalized item?
Understandably, personalized items can not be accepted for return, except when there is a quality concern. If your order is not 100% free from defects you may return it, in new condition for a replacement or refund. All returns MUST be made within 30 days of receipt of the item.

Can I cancel or change my order?
Cancellations or changes to personalized orders cannot be accepted once you have completed and placed our order. Please review your order carefully before you submit it.

What if I am not satisfied with my order?
We stand behind the quality of every product we sell. If your order is not 100% free from defects, you may return it in new condition and in its original packaging for a prompt exchange for the same item. Personalized items cannot be accepted for return except when there is a quality concern as mentioned above.

What type of wood do you use for your signs and other wood products?
We hand make all of our wood signs, guest books, tap handles, beer samplers, and desk sets. All these products are made out of Real Red Alder wood. We coat every item with three layers of polyurethane before your design is laser cut. Though toughened by the lasering process, design areas are now unprotected from weathering. For maximum product life on items that may be exposed to variable conditions (outside signs), we recommend recoating the whole item including lasered areas with standard polyurethane once a year.

Does my product need any special care or maintenance?    See Details

 

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