How long will it take to receive my personalized item?

To estimate how long it will take to receive your personalized item, begin by factoring in 1-2 business days for personalization processing.* We attempt to process all orders on the day they are received, but high volume occasionally pushes some orders to the next day. To ensure that your order arrives when you need it, it is safest to allow for 2 days of processing.

We are located in Minneapolis, Minnesota. UPS ground shipping can take up to 5 business days depending on where your shipping address is in relation to us. Use the map below to determine how many days your item will take to ship UPS ground rate AFTER it is done processing. You can, of course, always opt for next day air if you need especially fast service.

*Please note that our canvas products take a minimum of 3 days to process.

Average processing & shipping time from 121 Personal Gifts to:

Madison, WI:		2 processing days +  1 UPS ground shipping day      =    3 days from order to receipt
Chicago, IL:		2 processing days +  2 UPS ground shipping days     =    4 days from order to receipt
Miami, FL:		2 processing days +  3 UPS ground shipping days     =    5 days from order to receipt
San Diego, CA:		2 processing days +  4 UPS ground shipping days     =    6 days from order to receipt
Honolulu, HI:		2 processing days +  5 UPS ground shipping days     =    7 days from order to receipt

How will I know when my order has been shipped?

You will receive notification, via email, that your item has shipped and will include tracking information. If you have trouble collecting that information you can always call one of our customer service reps and they will track it for you.

How can I track my order?

All of our orders are shipped via UPS. Your shipment notification will provide a link allowing you to track your item on the UPS site.

Can I return a personalized item?

Understandably, personalized items can not be accepted for return, except when there is a quality concern. If your order is not 100% free from defects you may return it, in new condition for a replacement or refund. All returns MUST be made within 30 days of receipt of the item.

I made a mistake on the item I ordered, can I get a replacement?

As your order is placed, it immediately enters into production. It is extremely important that you review your order for correctness prior to submission. We do, however, understand that mistakes happen. Take special care when reviewing your order; check spelling, date and names carefully. In the event you’ve made an error and need a replacement, we would be happy to extend a 15% discount if you need to re-order that item.

Do you offer quantity discounts?

If you are organizing a family reunion or planning a party, please contact our customer service department for pricing.

How can I enter my promotion code once I have submitted my order?

It is important to check all information on your online order prior to submitting it, as no changes can be made once your order enters our production environment. Only one promotional code per order and promotions cannot be placed on a pending or prior order.

Does pricing information appear on the packing slip when sending an item as a gift?

Your recipient will receive a packing slip only, showing the items shipping to their location without pricing. Your gift recipient will know that you gave the gift as your name and bill to address will be shown on the packing slip.

Do you have a catalog that you can send me?

Our online web site is our full catalog. It contains all of the items that we sell with new items added daily.

Can I cancel or change my order?

Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed our order. Please review your order carefully before you submit it.

What if I am not satisfied with my order?

We stand behind the quality of every product we sell. If your order is not 100% free from defects, you may return it in new condition and in it original packaging for a prompt exchange for the same item. Personalized items cannot be accepted for return except when there is a quality concern as mentioned above.

What type of wood do you use for your signs?

We hand make all of our wood signs which are made out of Real Red Alder wood. We coat every sign with three layers of polyurethane before your design is laser cut. Though toughened by the lasering process, design areas are now unprotected from weathering. For maximum product life, we recommend recoating the whole sign including lasered areas with standard polyurethane once a year.